Thank you Piotr! Great service and prompt response even out of working hours. Excellent work and communications. Will recommend you to everyone! Thank you again!
Muy contentos por la simplicidad en reservar los tickests del ferrie en la vuestra pagina. Viajeremos el proximo dia 1/7/22 e volveremos a 11/7/2022 como lo vaya bien volveremos a dicir la nuestra experiencia final. Un saludo Pedro Morais
Great service from the team at Freightlink and would like to thank Ivan Mudry for his work in getting my documentation sorted for crossings.
Very easy to book by yourself and also good contact with advisor if you need help. I will be using this service and highly reccomend it.
Excellent service thanks for all the help as a Newby very helpful 👍
very fast and very easy, very good web page !!!!
Daniel my advisor was fabulous, but I’m very disappointed that I was able to book a lorry onto the ferry and pay via the app at the time and now be told I’m on standby. This is really upsetting me and causing a lot of stress at work. We have deadlines to get cargo to places and can’t risk being put on standby.
Always on duty and at your service! Helpful and focused on finding solutions!
Very good team,
Setting the standard in customer service - i wish more companies were helpful like the team at Freight Link
Anna and Lukasz are amazing! if only all customer service was this good. Very professional and provided us help at every step. We had issues raising reference numbers and they took care of everything. Would recommend to anyone.
Best company to book with.Use them for a long time
Top , die Ansprechpartner sind kompetent und hilfsbereit. DANKE DANIEL es hat alles gekappt.
Booked ferries to/from Ireland with Freightlink, had issue with raising the PBN, Customslink very helpful, then received a call from Lucasz, courtesy call, offering to check PBN numbers and GMR, all checked, good to go - top service - thanks
All good as always. Slight problem at first but easy solved. Top company
Good service . 👍
A reliable, flexible partner for ferry crossings.
Very happy with the service from Freightlink and Customslink combined, I have used similar services before and they are by far the best and most professional I've dealt with in their line of work, Thanks Again from the team at Alpha Office Installations Ltd!
Lucasz saved my life today. Thank you for your wonderful customer service and for helping me with the documentation I needed.
Foarte usor si foarte rapid de folosit aplicatia. Bilet de ferry rezervat in cateva secunde
Perfect and easy
A great service to use and both Jana and Zoe were very helpful all the way through.
Always a pleasure to deal with your self’s 👍👍
Have always been up front and honest with me. Taken good care of my bookings and have always delivered on them.
Always helpful and efficient. On this occasion the agent made a mistake and we paid for port passes we did not need ( travelling on an ATA Carnet with a GMR) but when the final ferry to Sicily needed a paper ticket ( remember those?) they helped again.
I have been desperately trying to get a truck from Ancona to Igoumenitsa - thanks to the help of Patrick Stefanescu it got sorted - many thanks Kings Heavy Haulage Ltd
Travelling for the first time to the UK after Brexit as an entertainment production represented quite some customs challenges that Freightlink managed to address very quickly and professionally. No doubt they know their business and were able to offer definitive solutions. A special shout out to Daniel, Patrick and a lady whose name, unfortunately, eludes us now, in the freight department, for the incredible availability and friendliness held even in the face of the utmost challenging needs on our part. Thank you! Period. We will use you again anytime we must. The Elton Show AS www.the-elton-show.com
it was easy to book, just more easy would be if payment could be via IDEAL as well.
Top one the best
Top one good service
One word...Lucas....Speak to Lucas, super helpful, friendly and made sure we had everything we needed for our last minute trip. Sarah
Sean was very knowledgeable and helpful. Made it all very easy
Could not have got better service. Lucas was more helpful than he’s job required I am sure.
Yanislav Ivanov is perfect! Thank you for everything!
Very professional staff Peter is a legend 😊👏👏👏👏
The Member of staff in the import department showed empathy and great support with swift action taken to resolve the issue regarding customs clearance. Clearly very knowledgeable and competent
A professional team through and through. They have been a significant help to our small business navigating the constant Brexit rule changes. Competitive and quick to answer all our questions.
Szybko prosto i bezproblemowo. Wróciłem po dłuższej przerwie i wszystko nadal przebiega bezproblemowo. Frightlink daje radę 💪👍
Very easy to use. Our first job out of the UK for 2 years. Here's to many more.
Sehr unkompliziert,sehr freundlich am Telefon,alles bestens,immer wieder
It was a very positive experience. The website was easy to navigate. Booking was made and we had the confirmation later the same day.
Great service and very professional. They helped me with my request and found alternate routes to accommodate our drivers.
Alles perfekt Sehr freundlich
Very supportive and helpful . Made the process easy
It was a first trip travelling VP Freight and I appreciated being able to speak to a real human being quite easily when I wasn't quite sure what to do re. loading documents to the Port Pass. Once you know how the website works it's ok, but it could be a little more clear for first time users. Overall very pleased.
Very help full
Sprawnie, szybko, full serwis. Polecam.
Fast and flexible organization.
In March 2022, for the first time since new Brexit customs procedures, I travelled from Heysham To Dublin via SeaTruck, booked by FreightLink. The procedures to obtain the essential Port Pass are not straightforward, and I signed up for FreightLink's own automated step-by-step guidance procedure for an extra £5.00, which was good value, although there was a glitch. I decided not to use a Carnet document for supporting my temporary imports to Ireland (musical instruments and stage equipment) due to the cost, and instead I used the procedure for making an Oral Declaration and a Duplicate List. The automatic procedure does not include this method in their multiple choice options, so I could not proceed. I called FreightLink and their sister company CustomsLink for help, and they submitted documents to Irish customs on my behalf, obtained the necessary clearance, and issued the Port Passes both ways, without charge. I count that as very good service. I will certainly use FreightLink again and can recommend them. (PS Pictures show my 7.5 ton truck and the drivers lounge and dining room.)
A great site for comparing and finding the best price. The booking process was easy as was the payment. Will use again for sure.
Very simple and efficient.
Все було згідно угоди!!!
Very good service very helpful in the call centre aswell 5 star
Tökéletesen megvagyunk elégedve állandó partnerünkkel, az Önök irodai munkatársával, Péter Klacsmanyi Úrral. Köszönjük
Very good service.
IT WAS OK!
The website is very easy to work with.
After nearly getting stuck in Calais for the weekend on a Friday afternoon, I turned to these guys for help and they were nothing short of professional, understanding, calming and helpful. With their fast and efficient action I was able to complete the necessary documentation and still travel to the UK. Everyone I spoke to was a real person who put me at ease and no issue seemed beyond their ability to resolve. I certainly won't be going to anyone else in the future and would highly recommend!
a pleasant experience always
È un ottimo servizio di prenotazione con uno staff eccellente! Si è verificato un problema con la prenotazione ( non dovuto da Freightlink, ma dalla compagnia che effettuava l'imbarco al porto) è mi hanno supportato a 360 gradi soprattutto telefonicamente. La prenotazione e l'imbarco sono poi andati a buon fine nella stessa data e ora che avevo prenotato. In sintesi Servizio, Staff e Supporto TOP Consigliatissimo, sicuramente tornerò a prenotare per le prossime spedizioni
You will have no probs booking your crossing with Freightlink.
Was a good experience, and the Freightlink team offered the necessary support, to book my first ferry. Also, the prices are very competitive! Thank you!
It was very quick and the communication was perfect. Many Thanks!
I'll definitely book again.Good service.
Was very good web page easy to follow and to book
You are an exceptionall friendly and helpful team . Thank you Polish Patrik , Polish Alexandra and Suisse Daniel !! …and the rest of you are probably just as nice ! Thank you Beatrice von Tresckow
Seriousness and promptness The best
nice and helpful service
Very kind, helpful clerk!
A a a a a a a a a a a a a p
Extremely helpful Extremely efficient A dream to deal with in this somewhat complicated world.
Great and quick
Very easy to make reservation. Very good contact with people in telphone service. Thank You for help.
Exelent very Quick
Great customer service. Being a non freight person, I had to phone several times to organise shipping of a lorry and everyone was hugely helpful. Booking was easy too.
Great services, really helped me out with a last minute crossing
All ways a fantastic service thank you 👍
Very professional excellent service very very good
On time and great as usual
Quick and easy via app
Hi, I just wanted to pass on my thanks following the disruption caused by the storms this week. I received an email and text notification regarding the cancellation of a return crossing from Larne to Cairnryan, at about 18.40 on Tuesday. I was able to contact your office and cancel my outbound journey for Wednesday and prevent our vehicle making a unnecessary journey. In a time when making a complaint is easy and common place, I wanted to offer my genuine thanks, the service received was fantastic. Kind Regards Craig Jenkinson
Super bine, foarte ok !
VERY GOOD EXPERIENCE
I own a small removals company and I was planning my first overseas removals. Sean zaniboni helped me from start to finish with everything that need to be done. I would of definitely messed this up if I didn’t have his help.
Thanks to Yanislav's help and great efforts, we transported horses to Ireland and came back with no problems.
super company. Justas
Hello. You are a very good and kind team, after the collaboration I am always satisfied. Thenks.
They always help with bookings. If you with them or not. They are great 5star. Just their port finder feature is great by itself.
Very helpful, patient and fast!!!
Always good service and helpful
Ivan at Freightlink was very very helpful. What looked like a mountain of complicated Import paperwork was resolved calmly and efficiently in under 10mins. Superb customer understanding and exemplary service.
Found Freightlink by "accident". Absolutely brilliant & considerably cheaper than other places to book ferries. Customer services staff so helpful & pleasant to deal with.
Excellent and straight forward service.
Lukasz at Freight Link went above and beyond sorting out information for HMRC on our behalf (an unfortunate incident which was no-one's fault) to enable us to get onto the evening Hull to Rotterdam ferry. They answered our call straight away and immediately started to sort out the problem. Without their help we would not have made the ferry and we would then not have been able to attend a customer site as planned. This support means a lot to us as we are a smaller company and Freight Link have given us that next level of support through the brexit changes. Thanks once again to all at Freight Link, we would not have done it without them.
Profesionálové, na které je možné se spolehnout.
Very fast, polite and correct
Great team! Everything goes fast and they are always ready to help!!!
Convenient service, good prices
super easy to book
This is such a helpful company. Everyone is happy and willing to help with whatever the situation. Also when a ferry is cancelled or you have a last minute change no matter what time they will try their best to accommodate. We have recently just done our first collection from the EU since Brexit and the paperwork has been a nightmare, Freightlink took the time to go through and help me sort this out to make sure our driver had no issues at the port.
They were really helpful.
Totul este rapid si sigur, de fiecare data cand fac o rezervare
It continues to work perfectly even with the newly introduced customs procedures 👍
Best price, easy booking. Staff are really helpful and friendly. Special thanks to Yanislav Ivanov, problem was sorted very quick and in the best way!
Very good Still waiting for a port pass ??????
Very easy to book and the staff are really helpful and friendly.
We are often on waiting list.
Os adoro. Es un placer hacer reservas con vosotros. I simply love you guys. It's a pleasure to make bookings over here.
Mui bien, e pasado todo. Gracias
Hello, actually it isn‘t really clear for the success of the booking. I‘ve booked a ferry for the first time for a truck and now I‘m thinking about the „Hafenpass/passport for the port“. Then I decided to contact the chat for some help. Ana Nikitina answered me really fast and sorted it out without any issues Great service Best regards
Always a great and efficient service from the team at Freightlink, the account website is easy to navigate and any problems they team are there until late to help
Fast bookings! Prompt Service!
Great and friendly platform which allows you to prepare your next booking. Excellent customer service, our Account Manager Yanislav is always there when we need something.
I recommend. Nice service
Excellent customer support as always! Working with Freightlink is a pleasure!
The team was incredibly helpful and very informative and fast at responding. Jana was amazing and helped answer all of my questions. The only thing that could have been better would have been adding the ability to book single cabins when making the bookings.
Wery quick, thank you!
Really helpful team!
Your web page was really difficult to navigate, I gave up and was going to find another company but my wife called yous and spoke with a man called Daniel, he was sooo helpful, he even tried to work out your website and he had to get advice from someone else, he stayed behind after his finishing time by 30 minutes to help, I opened an account with you but if next time I go to book with yous it is still as complicated I'll find another company, you owe a big thanks to Daniel , my rating below is only based on what Daniel did
Lots of experience within the company With now the added experience of customs
Very helpful staff on the phone. Very patient band tried hard to get the crossing I needed b
foarte rapid ok
Booking good but expensive
Great service!! very friendly staff
Customer service is spot on! Always there at the end of the phone when you need them. Great value, easy to understand website and we would not go anywhere else to book our ferries, thank you very much.
Easy to book and better price
Sean è il nostro referente in lingua italiana: molto preparato e sempre disponibile, ottimo servizio al cliente. Facilità di utilizzo del sito web in totale autonomia. Consigliatissimo.
Very good 1111
Very helpful people!!!
very good service, I always use Freight link
Easy booking and advise re export documents and stenaline forms, from Ivan and the team (also had advise from the sister company customsLink who were also very helpful). We had to re-arrange booking which was no problem. All very helpful. Will be booking through them again.
very good and fast service
Very fast and easy booking.
All perfect, quickly and easily.
excellent customer service from georgina who sorted out our problems at 10pm in time for us to catch our ferry.
Good Service. Flexible.
Just as always! Perfect, fast service. Thank you!
Weiter So Selbst bei einem Nicht erscheinen oder einer fehl Buchung wurde nach einer Kundenorientierte Lösung Gesucht und auch immer Gefunden.
Yani is the best!
Pan Łukasz jest profesjonalnym opiekunem Klienta
Ease of use 24/7
An incredible fast service by Georgiana P who sorted out my change of booking and port pass in less then 5 minutes late on a Friday evening. Well done
Quick and easy way to proceed any booking
The trip out of Dover was a good startup the trip Meal on the boat was good
Много благодаря на целия ви екип. Удоволствие е да се работи с Вас. Фирма МКМ КИРЧЕВ ТРАНС ЕООД Излазва сърдечни благодарности за вашият професионализъм.
Very convenient site, good deals. Thank you
Really helpful staff...thank you. You do need to adjust the on line system to allow booking a ferry without Port Access Pass. I paid for one to enable booking outward and told by Dover they have not been using them since June /July! Manually booked a return with your office help without having to buy a dock access pass
A relatively short time to get through to speak with an actual person! Then a very positive response and I received the information I needed via email within minutes. Fantastic service.
Always can an immediate response around the clock, Sadie and her colleagues change my bookings at short notice if I have been delayed or route has changed as I am always on road. Would 💯 recommend using frieghtlink
This is there first time that I have needed to use Freight link. I'm booking a tour for a band on a trip to Europe and having discovered that we now need to travel as freight and not as we used to was a worrying process. Having contacted Freightlink they have been very supportive and friendly and more to the point contactable.
Very good company
Very helpful, knowledgeable and friendly service
Maximálisan elégedett voltam. Nagyon barátságos kiszolgálásban volt részem.
Polska obsługa na wysokim poziomie, miła i pomocna. Polecam.
reliable and good solution
Our first port of call for any ferrys we make require. The staff are extremely helpful and have always gone out of their way to make sure we get what we want. Dealt with them for several years know and they have always delivered. We once had an abnormal load stuck in France and they managed to source a ferry for us to get it home. Great service.
Freightlink as always a pleasure to work with, great response times, and support if ever needed, its hassle free, quick and the bonus of a fantastic customer service team, who are there working late into evening, its a super reassurance, to have that support, and keeps our company moving in the right direction. Its a one stop shop for commercial ferry services, and one we appriciate.
Gyors és kedves, segítőkész csapat.
Very quick, responsive and helpful.
without a doubt freight links customer service is above and beyond our expectation we would have no jesitation in recomending their service to anyone
Great service, booking was easy and fast, even though being done on a mobile phone in a hurry. I got lower price than what I'd have to pay on aferry - which I used till now.
Leider ist es zu keiner Buchung gekommen dennoch hatte ich immer einen Ansprechpartner der alles versucht hat.
Brilliant service. Nothing too much trouble.
Great company to deal with. Yani helped me calmly yet very effectively. It made the whole process of booking and Brexit a lot easier than expected. Thanks and I will use their service again.
Jestem pod wrażeniem nie spodziewałem się takiej obsługi.
Very good customer service team
perfect servise, mr. Yanislav is awesome, salute him !
Made a call, they sent an e mail with all the information we needed. Account up & running in minutes. Easy to use, clear straightforward dashboard. 👍
Helpful in all aspects of booking/reservations.
Excellent, courteous, reassuring and professional customer service from Patrick Stefanescu this afternoon. Thank you Patrick.
..it comes with such sadness that we no longer can use this fantastic company to gain access to the EU given the problems since the UK left the EU, for us it has become not cost affective plus time consuming given we are such a small company. I would highly recommend Freightlink Solutions 💯 for any company who works within the EU and beyond.
All went as you want to . Good customer service .
Phil Extremely grateful for your helpfulness and guidance of the system and procedures. Will definitely be using you and the system for all my Freight requirements in the future.
I can’t recommend this company enough
Can't belief how quickly Phil answered my query - very impressive. David @ Second City Couriers Ltd
As a first-time user, I was amazed at the quality of the customer service. I got updated over the phone every couple of hours about the available capacity on the ferryboat. A plan "B" was provided and prepared in case there were no vacancies on the boat of my choosing, but it never got to that. Yanislav Ivanov is extremely polite and competent. I would definitely use the services of Freightlink Solutions Ltd. next time I am in need of a boat for my trucks!
Thanks for your help. Very good service
With a tricky booking and mounting paperwork problems freightlink and lukasz in particular rose to the challenge,going above and beyond on my behalf time and again Many thanks for your patience and persistence
Always friendly and wolkig with much engagement. Always looking for the best trips Every time an open ear for the customers. I live to work with freightlink
Great service. Thanks
I am very pleased with the cooperation of Freightlink Solutions Ltd and Mr. Yanislav Ivanov. I booked a ferry ticket quickly and easily. Big thanks.
We needed to change to date of our crossing. Customer services were very helpful and arranged the change promptly without any fuss.
I am very satisfied with the team Freightlink, they always help in any time of the day. Aspecialy Mr Lukasz, he assisted and expained me everything during 5 days, thank you very much!
Very good staff
Thanks to Yanislav Ivanov for the quick feedback. Very good service and easy reservation.
Very good helpful staff
Great experience very friendly agents
His name is Peter how called me back. Hi is very friendly and helpful. Thanks
Super good service. Quick and easy booking
Great service as always - Dafydd was very helpful.
The members of staff that handled my queries were very helpful.
The booking was very quick and exact.
Rate Freightlink Solutions Ltd N 1 Thank you
all was good 100%
Brillant customer service i got a girl called Ana nikitina on the phone and couldn't have been more helpful.
App very easy to use. Quick & efficient,even for an old man.like me
All things were easy
SUPER, SUPER OK 👍👍
Easy to talk To & helpful
Yanislav’s assistance was great. Extremely helpful
Great online freight services
Very happy with Yani's service as the sale manager Top bloke
VERY FREINDLY PLEASANT POLITE AND HELPFUL
I wasn't sure to use them but now I'm very happy to use a Freightlink. I used them twice up to now and both was without any issues. Customer service very helpful.
I run a fleet of vans that cross into Europe daily.. the Freightlink app is quick, easy, and efficient.. the customer service team are always on hand to deal with any queries.. I've used several different companies before Freightlink.. the rest don't even come close.
Fantastic customer service from Georgiana. she helped me out so much with my booking!
Very good service
fast and efficient
The usual fast, accurate work
I'm so happy with the service that was provided!
Fast work. Tancks
Very straight forward on line booking process.
The best Thx
Phil C was very professional, friendly and extremley helpful. Great service. Thank you
Jednoznačně profesionalni a proklientsky pristup. Jsme velmi spokojeni.
Buchung ist super leicht undschnell gemacht. Würde mich als Stammkunde über ein Bonusprogramm freuen ( Rabatt bei mehrmaligen Buchungen). Ansonsten bin ich mit Freightlik sehr zufrieden, vielen Dank,bis zum nächsten Mal.
Had a problem with the times of the booking, Patrick went above and beyond to make sure all was okay. First class.
Great experience used the platform first time and on my single trip twice, excellent performance! Northern Transport, Andreas
Friendly and helpfuld service with booking
Great service, Becky Demaine @ Freight Solutions & Zoe Parr @ Customs Link were very helpful. Highly recommended
good service and good price
very stressful, regarding re-entry into the uk with a border pass,really stressful,
Słabe call center
Excellent so friendly and helpful Marcin top bloke
The team at Freightlink are fantastic, always available and always happy to help IF there are any issues.